What will I receive when I purchase one of your ebooks?
Once you purchase the ebook, you will receive an email with a link to download the file. The ebook is a standard PDF file which can be opened on most devices. You will need a reliable and consistent internet connection to download the file (the speed will depend on your internet connection). Each ebook is approximately 10MB.
Please note that you have 5 attempts to download the file, after which your download will be de-activated. This is standard distribution protocol to protect the copyright and illegal distribution of the product. Should you have issues with downloading the file and use your 5 attempts, please do not hesitate to contact us at email@example.com so we can help you out.
I didn’t receive my download link. Can you help?
If you used a Paypal account to purchase the bundle, please check the email address registered to that account. Also please check your spam or trash folder to see if the confirmation email with the link is there.
Still can’t find it? Email us at firstname.lastname@example.org and we will get back to you within 48 hours to retrieve the lost link.
What devices can I use to read my ebook?
Your ebook can be read on most devices – iPad, smartphones, tablets, Kindle and your laptop or desktop computer. All you need is an application that can open or preview PDF files such as the iBooks app, Adobe PDF reader, Preview, Kindle and more. For more detailed instructions on how to open the ebook on your device, please read our Technical Tips page.
Can I print out a copy of the ebook?
Yes, it is formatted so that it can be printed on most standard document printers.
Can I purchase an ebook as a gift?
Yes! This would make a fantastic gift for anyone. Contact email@example.com for the best way to go about it.
Can I bulk purchase for corporate gifts or fundraisers?
Absolutely. Contact me at firstname.lastname@example.org for more details.
Can I save to multiple devices?
Yes. You have 5 downloads so it can be saved to your phone, tablet, laptop, desktop or all of the above if you require. If you need more downloads, please contact us at email@example.com so we can help you out.
I’ve lost my download. Can you replace it?
Absolutely. Please email us at firstname.lastname@example.org with your receipt or name or email it was purchased with and we will happily re-issue it to you.
Haven’t helped you?
Please email us at email@example.com and we will do our best to resolve your queries. We always respond so please check your spam or trash folder if you haven’t heard from us within 48 hours. For more technical information, check out our Technical Tips page.