What will I receive when I purchase one of your eBooks?
Once you purchase the eBook, you will receive an email with a link to download the file. The eBook is a standard PDF file which can be opened on most devices. You will need a reliable and consistent internet connection to download the file (the speed will depend on your internet connection).
Press the ‘click here’ to download link once and wait at least 3-4 minutes for the link to load – many models of iPads and iPhones show no signs of loading (but try to be patient, as long as your internet doesn’t drop out, it will load in a few minutes).
Please note that you have 5 attempts to download the file, after which your download will be de-activated. This is standard distribution protocol to protect the copyright and illegal distribution of the product. Should you have issues with downloading the file and use your 5 attempts, please do not hesitate to contact us at firstname.lastname@example.org so we can help you out (I can re-issue links no worries and will offer any support needed to overcome technical difficulties).
Please make sure you have enough storage available on your device. ‘Rise and Shine’ requires 10.2MB and ‘The Well Nourished Lunchbox’ requires 17.9MB.
I didn’t receive my download link. Can you help?
If you use a Paypal account to purchase the bundle, please check the email address registered to that account. Also please check your spam or trash folder to see if the confirmation email with the link is there.
Still can’t find it? Email us at email@example.com and we will get back to you within 48 hours to retrieve the lost link.
What devices can I use to read my eBook?
Your ebook can be read on most devices – iPad, smartphones, Kindle and your laptop or desktop. All you need is an application that can open or preview PDF files such as the iBooks app, Adobe PDF reader, Preview, Kindle and more.
How do I add the eBook to my iBooks app?
If you have an Apple device with the iBooks app, newer devices will automatically save the PDF ebook to iBooks or give you an option to ‘Open in iBooks’. It will save under ‘Collections’ under the drop down tab ‘PDFs’ or ‘All’. Note, it does NOT save under ‘Books.’
How do I add the eBook to my laptop or desktop?
Each device is different. Generally, you will be prompted to save it to where you’d like to file it on your hard drive. Some Apple devices automatically save it in the ‘Downloads’ folder.
Haven’t helped you?
Please email us at firstname.lastname@example.org and we will do our best to resolve your queries. We always respond so please check your spam or trash folder if you haven’t heard from us within 24 hours.