TECHNICAL HELP
Yes. Head to the login page here and click on ‘lost your password’. Please check your ‘promotions’ folder or ‘spam’ folder as sometimes the resets are redirected by your spam filters. If you have any trouble, use the contact form at the bottom of this page to reach out to support.I’ve lost my password, can I reset it?
Absolutely! Once you are logged in, click on ‘My Account’ and then ‘Account Details’.Can I change my password?
No worries! We are likely sending them to you – sometimes they go to your junk or spam folders though, so check there first! A few things to try: If you are still having trouble or don’t seem to be receiving the right emails, please email us now and we’ll take a look for you.I’m not receiving any email updates
Apologies, technology doesn’t always behave. Pop us an email and the team will take a look for you.There’s an error or something isn’t working
You can add the shortcut to your internet browser or even your mobile home-screen! Also be sure to tick ‘remember me’ on the login page so it remembers your details and you don’t have to recall your password. You can also update your password to something easy to remember if you prefer – click on the ‘Your Account’ and then ‘Account Details’ tab when you are logged in to update. OR download our convenient app (available in the App Store and Google Play Store). Use your members login to login.How can I make it easier to log in?
PAYMENT HELP
If you have signed up to pay monthly, your credit card will be deducted monthly. If you have bought an annual subscription, it will renew yearly. Importantly when you join The Family, your membership fee will remain the same for the lifetime of your membership. That means if there are price increases (that will inevitably happen), as long as you remain a member you will always pay the same price.Is my card charged automatically?
The charge will happen on the anniversary date of your first payment – you can check the date in the ‘Your Account’ section (you will need to be logged in to access this).When is my card charged?
You can update your details by clicking on the ‘My Account’ tab when logged in. Click on ‘My Subscription’ and then ‘Change Payment’.How do I update my card details?
To cancel your ongoing Well Nourished Family Membership send us an email to [email protected]How do I cancel?
We would love to help you with any problems, so please reach out to us on email and we will assist you.How do I get a refund?
USING THE CONTENT
We suggest starting at the ‘Start Here‘ page and watch the ‘how to’ videos in the ‘Video Vault’ to learn how to use the meal planning technology included in your membership. Then get started saving your favourite recipes and planning your meals. Also join Georgia in an ‘Office Hours’ session. This concept is exactly as it sounds! Georgia will be sitting at her desk and available to all members during set hours each month via a Zoom call. She’ll be there to give you all the tips and meal planning advice you need so you can make the most of your membership!Where do I start?
I’ve got a suggestion or request for the membership.
How do I use the meal planner and shopping list?
Or, join Georgia in an ‘Office Hours’ session. This concept is exactly as it sounds! Georgia will be sitting at her desk and available to all members during set hours each month via a Zoom call. She’ll be there to give you all the tips and meal planning advice you need so you can make the most of your membership!
What’s in the Community group?
Where can I find out more about your Terms & Conditions?
Where can I find out more about your Privacy Policy?
I have a question about my ebook purchase?