What will I receive when I purchase one of your ebooks?
Once you purchase the ebook, you will receive an email with a link to download the file. See below if you’ve already purchased the ebook and haven’t received a download link, we’re here to help.
The ebook is a standard PDF file which can be opened on most devices. You will need a reliable and consistent internet connection to download the file (the speed will depend on your internet connection).
Once you have downloaded it, please save it to your device/s (or even dropbox or the cloud if you have it). That way you can access it like any other document – indefinitely with no internet connection required.
Please make sure you have enough storage available on your device in order to download successfully. ‘Rise and Shine’ requires 10.2MB. ‘The Well Nourished Lunchbox’ requires 17.9MB. ‘Sides and Salads’ requires 14.5MB.
Press the download link once and wait at least 3-4 minutes for the link to load – many models of iPads and iPhones show no signs of loading (but try to be patient, as long as your internet doesn’t drop out, it will load in a few minutes).
Please note that you have 8 attempts and 90 days to download the file, after which your download will be de-activated. This is standard distribution protocol to protect the copyright and illegal distribution of the product. Should you have issues with downloading the file and use your 8 attempts, please do not hesitate to contact us via the contact form so we can help you out and re-issue the link if need be.
We understand that tech doesn’t always behave and that saved links can be lost from devices, so we are always happy to help at any stage after purchase.
I didn’t receive my download link via email. Can you help?
Absolutely. First, please check your spam/ junk or trash folder to see if the confirmation email with the link is there. Free accounts like Hotmail and Yahoo very often direct automated responses with large files attached away from your main inbox to spam/trash/junk folders so please check there for the link.
Still can’t find it? Some mail boxes (especially gmail) do reject automated emails with large files attached altogether, but if you email us via the contact form, we will get back to you within 48 hours (max.) to retrieve and manually send the lost link.
Please DON’T message us on Facebook or Instagram as we may miss it (we manage an audience of over a 100K across various accounts so it’s easy to overlook messages). We also can’t track ebook purchase links via social media. So email is the best way to receive a prompt and accurate response.
What devices can I use to read my ebook?
Your ebook can be read on most devices – iPad, smartphones, tablets, Kindle app and your laptop or desktop computer. All you need is an application that can open or preview PDF files such as the iBooks app (standard and installed on your Apple devices), Adobe PDF reader, Preview, Kindle and more (all free and easy to install).
How do I add the eBook to my iBooks app?
If you have an Apple device with the iBooks app, newer devices will automatically save the PDF ebook to iBooks (or prompt you to save to selected folders or apps) or give you an option to ‘Open in iBooks’. It will save under ‘Collections’ under the drop down tab ‘PDFs’ or ‘All’. Note, it does NOT save under ‘Books.’
How do I add the eBook to my laptop or desktop?
Each device is different. Generally, you will be prompted to save it to where you’d like to file it on your hard drive. Some Apple devices automatically save it in the ‘Downloads’ folder.
Can I print out a copy of the ebook?
Yes, it is a standard PDF document that can be printed on regular document printers. All of the ebooks print as a landscape spread (with the image and recipe on one A4 page), as pictured below.
This is to halve the number of pages in total (so the lunchbox ebook goes from 150 pages to 75 with it formatted this way). It’s also a nice way to read the recipe with the image at its side.
The cover however will print on one A4 page portrait.
Before you start printing, please check your ‘print preview’ to see that your printer has formatted it this way and perhaps test one page so to not waste paper/ink.
Can I purchase an ebook as a gift?
Yes! This would make a fantastic gift for anyone. You can simply purchase the book or bundle you are wanting to gift and forward the download links to the recipient (without opening the downloads yourself). Contact us via the contact form if you need any help.
Can I bulk purchase for corporate gifts or fundraisers?
Absolutely. Email us via the contact form for more details.
Can I save to multiple devices?
Yes. You have 8 downloads so it can be saved to your phone, tablet, laptop, desktop or all of the above if you require. If you need more downloads, please email us via the contact form so we can help you out.
We think Dropbox is a fabulous place to save the ebooks as they won’t be lost if you loose your phone/ device or if an upgrade accidentally erases them. Plus it is one place you can save it to and then access it on all of you devices (phone, iPad, laptop, desktop etc;).
I’ve lost my download. Can you replace it?
Absolutely. Please email us via the contact form detailing the surname or email address it was purchased with (these details help us to locate your purchase) and we will happily re-issue it to you.
Haven’t helped you?
Please email us via contact form and we will do our best to resolve your queries. We always respond so please check your spam or trash folder if you haven’t heard from us within 48 hours. For more technical information, check out our Technical Tips page.
