Frequently Asked Questions

Once you purchase an ebook or bundle, you will receive an email with a link to download the ebook/s (please see below if you’ve already purchased the ebook and haven’t received a download link).

The ebooks are a standard PDF file which can be opened on most devices. You will need a reliable and consistent internet connection to download the file initially.

Press the download link once and wait a few minutes for the link to open – many models of iPads and iPhones show no signs of loading (but try to be patient, as long as your internet doesn’t drop out, it will load in a few minutes).

Once you have downloaded it, you need to save it to your device/s (or even dropbox or the cloud if you have it). That way you can access it like any other PDF document – indefinitely with no internet connection required and saving it to a cloud based server means you won’t use any storage space.

If saving to your device (phone, laptop, tablet, desktop), you’ll need the following storage space available – ‘Rise and Shine’ requires 10.2MB. ‘The Well Nourished Lunchbox’ requires 17.9MB. ‘Sides and Salads’ requires 14.5MB.

Please note that you have 8 attempts and 90 days to download the file, after which your download will be deactivated. This is standard ebook distribution protocol to protect the copyright and illegal distribution of the product.

Should you have issues with downloading the file and use your 8 attempts, please do not hesitate to contact us via the contact form so we can help you out and re-issue the link if need be.

We understand that tech doesn’t always behave and that saved links can be lost from devices, so we are always happy to help at any stage after purchase.

Absolutely. First, please check your spam/ junk or trash folder to see if the confirmation email with the link is there. Free accounts like Hotmail and Yahoo very often direct automated responses with large files attached away from your main inbox to spam/trash/junk folders so please check there for the link.

Gmail users – Check your ‘promotions’ tab and drag the email across to your primary folder – click ‘Yes’ to do this for all emails from us.

Still can’t find it? Very occasionally, some mail inboxes do reject automated emails with large files attached altogether, but if you email us via the contact form, we will get back to you within 24 hours (Monday to Friday) to retrieve and manually send the lost link.

Please DON’T message us on Facebook or Instagram as we may miss it (we manage an audience of over a 100K across various accounts so it’s easy to overlook messages on social media). We also can’t track ebook purchase links via social media. So email is the best way to receive a prompt and accurate response.

Your ebook can be read on most devices – iPad, smartphones, tablets, and your laptop or desktop computer. All you need is an application that can open or preview PDF files such as the iBooks app (standard and installed on your Apple devices), Adobe PDF reader, Preview, Kindle app and more (all free applications which are easy to install).

If you have an Apple device with the iBooks app, newer devices will automatically save the PDF ebook to iBooks (or prompt you to save to selected folders or apps) or give you an option to ‘Open in iBooks’. It will save under ‘Collections’ under the drop down tab ‘PDFs’ or ‘All’. Note, it does NOT save under ‘Books.’

Each device is different. Generally, you will be prompted to save it to where you’d like to file it on your hard drive. Some Apple devices automatically save it in the ‘Downloads’ folder.

Yes! It is a standard PDF document that can be printed on regular document printers. All of the ebooks print as a landscape spread (with the image and recipe on one A4 page).

This is to halve the number of pages in total (so the lunchbox ebook goes from 150 pages to 75 with it formatted this way). It’s also a nice way to read the recipe with the image at its side.The cover, however will print on one A4 page portrait.

Before you start printing, please check your ‘print preview’ to see that your printer has formatted it this way and perhaps test one page so to not waste paper/ink.

Yes! This would make a fantastic gift for anyone. You can simply purchase the book or bundle you are wanting to gift and forward the download links to the recipient (without opening the downloads yourself). Contact us via the contact form if you need any help.

Absolutely. Email us via the contact form for more details.

Yes. You have 8 downloads so it can be saved to your phone, tablet, laptop, desktop or all of the above if you require. If you need more downloads, please email us via the contact form so we can help you out.

We think cloud hosted servers like Dropbox are a fabulous place to save the ebooks as they won’t be lost if you loose your phone/ device or if an upgrade accidentally erases them. Plus it is one place you can save it to and then access it on all of you devices (phone, iPad, laptop, desktop etc;) without using storage space.

Absolutely. Please email us via the contact form detailing the surname or email address it was purchased with (these details help us to locate your purchase) and we will happily re-issue it to you.

I’m a passionate and very loyal person and love to work with brands that I truely believe in. If you feel your brand aligns with mine, please contact us.

My recipes (and photographs) have featured on JamieOliver.com, FoodMatters.com and I currently write for several magazines including Wellbeing EatWell and Haven Magazine. I love creating recipes using whole food ingredients so if you’d like to collaborate, I’d be happy to discuss my ideas with you.

Click HERE to read our website disclaimer and Terms & Conditions.

Click HERE to read our Privacy Policy.

The Well Nourished Family is a membership for busy people who want help and motivation to create healthy family meals consistently. When you join, you’ll have access to exclusive, members only recipes, done for you meal plans, customisable meal plans, automatically generated shopping lists, event plans and much much more. Click here to find out more.

Check out the FAQ once you are logged into the membership portal or contact us for help.

To cancel your ongoing Well Nourished Family Membership head to the Accounts area (you need to be logged in), click ‘Subscription‘ then click ‘Cancel’. You will receive an email confirmation. If you have any questions, please send an email to [email protected]