What will I receive when I purchase one of your ebooks?
Once you purchase the ebook, you will receive an email with a link to download the file. If you can’t find the email in your inbox, please check your spam/trash/ junk folders as they are sometimes directed there (often happens with yahoo/ hotmail / gmail).
The ebook is a standard PDF file which can be opened on most devices. You will need a reliable and consistent internet connection to download the file (the speed will depend on your internet connection).
Once you have downloaded it, please save it to your device/s (or even dropbox or the cloud if you have it). That way you can access it like any other document – indefinitely with no internet connection required.
Please make sure you have enough storage available on your device in order to download successfully. ‘Rise and Shine’ requires 10.2MB. ‘The Well Nourished Lunchbox’ requires 17.9MB. ‘Sides and Salads’ requires 14.5MB.
Press the download link once and wait at least 3-4 minutes for the link to load – many models of iPads and iPhones show no signs of loading (but try to be patient, as long as your internet doesn’t drop out, it will load in a few minutes).
Please note that you have 5 attempts and 30 days to download the file, after which your download will be de-activated. This is standard distribution protocol to protect the copyright and illegal distribution of the product. Should you have issues with downloading the file and use your 5 attempts, please do not hesitate to contact us via the contact form so we can help you out and re-issue the link if need be.
I didn’t receive my download link. Can you help?
If you used a Paypal account to purchase, please check the email address registered to that account. Also please check your spam/ junk or trash folder to see if the confirmation email with the link is there. Free accounts like Hotmail and Yahoo very often direct large files away from your main inbox to spam/trash/junk folders so please check there for the link.
Still can’t find it? Some mail boxes do reject large files but if you email us via the contact form, we will get back to you within 48 hours (max.) to retrieve the lost link.
What devices can I use to read my ebook?
Your ebook can be read on most devices – iPad, smartphones, tablets, Kindle and your laptop or desktop computer. All you need is an application that can open or preview PDF files such as the iBooks app (standard and installed on your Apple devices), Adobe PDF reader, Preview, Kindle and more (all free and easy to install).
How do I add the eBook to my iBooks app?
If you have an Apple device with the iBooks app, newer devices will automatically save the PDF ebook to iBooks or give you an option to ‘Open in iBooks’. It will save under ‘Collections’ under the drop down tab ‘PDFs’ or ‘All’. Note, it does NOT save under ‘Books.’
How do I add the eBook to my laptop or desktop?
Each device is different. Generally, you will be prompted to save it to where you’d like to file it on your hard drive. Some Apple devices automatically save it in the ‘Downloads’ folder.
Can I print out a copy of the ebook?
Yes, it is formatted so that it can be printed on most standard document printers (they all print as a landscape spread with the recipe image and recipe on one page).
Can I purchase an ebook as a gift?
Yes! This would make a fantastic gift for anyone. Contact us via the contact form for the best way to go about it.
Can I bulk purchase for corporate gifts or fundraisers?
Absolutely. Email us via the contact form for more details.
Can I save to multiple devices?
Yes. You have 5 downloads so it can be saved to your phone, tablet, laptop, desktop or all of the above if you require. If you need more downloads, please email us via the contact form so we can help you out.
I’ve lost my download. Can you replace it?
Absolutely. Please email us via the contact form with your receipt or surname or email address it was purchased with (these details help us to locate your purchase) and we will happily re-issue it to you.
Haven’t helped you?
Please email us via contact form and we will do our best to resolve your queries. We always respond so please check your spam or trash folder if you haven’t heard from us within 48 hours. For more technical information, check out our Technical Tips page.
